Returns & Exchanges
At The Laundress, we want you to be completely satisfied with your laundry and home care purchases. If a product does not meet your expectations, we offer a 30-day return window for items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack Securely
Place the items in their original packaging, ensuring all caps are tightened and bottles are secured to prevent leakage during transit.
Drop Off and Refund
Hand your package to the designated carrier; once received and inspected, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing