Frequently Asked Questions
Everything you need to know about caring for your home and wardrobe.
How do I know which detergent is right for my fabric?
We offer specialized formulas for every fabric type. Use our Signature Detergent for everyday cottons and linens, the Wool & Cashmere Shampoo for natural fibers, and our Delicate Wash for silks and synthetics.
Are your products safe for sensitive skin and pets?
Yes, our formulas are plant-derived and free from harsh chemicals, phthalates, and parabens, making them gentle for family members with sensitive skin and safe for use around pets.
What is your shipping policy for domestic orders?
We offer standard shipping across the continental U.S., typically arriving within 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
Can I return a product if I am not satisfied?
We want you to love your laundry experience. If you are not completely satisfied, you may return your purchase within 30 days of receipt for a full refund or exchange.
Do you offer international shipping?
Currently, we ship to select international locations. Please enter your address at checkout to see if delivery is available in your region and to calculate customs and duties.
Are The Laundress products eco-friendly?
Sustainability is at our core. Our products are biodegradable, highly concentrated to reduce packaging waste, and never tested on animals.